Wrynne & Co.

Support

Frequently asked questions.

Answers about Wrynne Collections, Gift Concierge, business and event gifting, shipping and order support.

Wrynne Collections

What is a Wrynne Collection?
Wrynne Collections are fixed-price, curated-to-order gifts. Each gift has a defined number or scale of pieces and presentation. You can share recipient preferences, and Wrynne makes the final selections within the chosen gift.
Will I see exactly what is included?

Each product page explains the number or scale of pieces, product categories and presentation you can expect. Specific items may vary according to recipient preferences and availability.

We’ll email you a photograph and contents list when your gift is ready for dispatch.

Can I include a personal note?
Yes. You can add a gift message while personalizing the gift. Wrynne prepares it as part of the finished presentation.
Can I share preferences, allergies or items to avoid?
Yes. Use the recipient-detail fields to share preferences, sensitivities and anything Wrynne should avoid. We will use that information when curating, but we cannot guarantee an allergen-free environment or certify products for medical needs.

Gift Concierge, business and events

What is the difference between Wrynne Collections and Gift Concierge?

Wrynne Collections are fixed-price gifts with defined contents, presentation and price. You can share recipient preferences, and Wrynne makes the final product selections within the chosen gift.

Gift Concierge is for a gift or project developed from your own brief. We recommend the contents, presentation and pricing for your approval before sourcing begins. Personal Gift Concierge · Business and Events

Do I need to know what I want before contacting Wrynne?
Not at all. You can come with a clear idea or just a few details about the recipient and occasion. We can develop a gift from your brief or help bring an existing idea to life.
What is a gift direction, and what does the curation fee include?

A gift direction is our proposed concept for your gift, including the recommended contents, presentation and pricing.

For Personal Gift Concierge, the $75 curation fee covers one considered direction and up to two reasonable item substitutions within it. A completely different concept may require a separately agreed fee.

How does pricing and payment work for Personal Gift Concierge?

Your initial inquiry is complimentary. Personal Gift Concierge starts at $300 per gift, including curation, contents and presentation.

Once we confirm the scope and budget, a $75 curation fee begins the creative work. This is included in your total, not an additional charge.

You’ll review the proposed gift and final pricing before paying the remaining balance. Sourcing begins after approval and payment. Shipping, local delivery and applicable taxes are additional.

Can Wrynne manage gifts for several recipients?

Yes. We can coordinate gifts for family, friends, clients, teams or a combination of personal and professional recipients.

The gifts can follow one cohesive approach or vary by recipient, relationship and budget. Share your approximate recipient count and timing when you inquire. You don’t need a complete address list to get started.

How are business and event projects priced?
Each project is quoted according to scope, quantity and customization. We’ll confirm the budget, timing and payment terms before creative work begins.
What if I decide not to proceed?

Your initial inquiry is complimentary. If you cancel before creative work begins, the $75 curation fee is refundable.

Once creative work has begun, the fee covers the work performed and is non-refundable. If you decide not to approve the proposed gift, you won’t owe the remaining balance. If Wrynne cannot complete the agreed curation service, the fee will be refunded.

How do you handle recipient information?
Recipient names, preferences and delivery details are used to plan, prepare and deliver the gift and are handled with discretion.

Shipping and delivery

Can I order from outside the United States for someone in the United States?
Yes. You may place an order from outside the United States for delivery to a recipient in the United States, subject to Shopify accepting your payment method. Wrynne currently fulfills gifts to U.S. delivery addresses.
Can I send a belated gift?
Yes. A thoughtful gift can still be sent after the date has passed. Standard preparation times and delivery availability still apply.
Will I receive a photo or delivery confirmation?
For Wrynne Collections, we’ll email you a photograph and contents list when your gift is ready for dispatch, along with tracking when available. Gift Concierge clients receive relevant project updates and shipment tracking. A completed-gift photograph may also be shared when operationally practical.
How long does preparation take?
Wrynne Collections are typically prepared within 2–5 business days, plus transit. Carrier transit time begins after the gift has been prepared and is shown separately at checkout.
Where do I enter the recipient’s address?
Enter the recipient’s address in the Shipping section during checkout. Use your own information for billing when prompted.
Can I request a specific arrival date?
You can share a requested arrival date when personalizing the gift. We will plan toward that date, but requested dates are not guaranteed. Carrier delays, weather, incorrect addresses and events outside Wrynne’s control may affect delivery.
Do you deliver locally in Los Angeles?
Los Angeles delivery is $15 for eligible addresses within 10 miles of our studio (90005). Available options appear at checkout. We’ll contact you to arrange delivery after purchase.
Do you ship nationwide?
Wrynne ships to supported United States destinations shown at checkout. Available methods, transit times and rates depend on the destination and package.

Orders and support

Can I change or cancel an order?

For Wrynne Collection orders, contact hello@wrynne.com within two hours of purchase to request a change or cancellation. Changes can only be accommodated if preparation has not begun.

For Personal Gift Concierge, the initial inquiry is complimentary. The $75 curation fee is refundable before creative work begins and is non-refundable once the agreed creative work has begun.

Business and event projects follow the terms of their approved proposal or agreement.

For full details, please review our Returns and Terms pages.

Will the recipient see the price?
No. Pricing and payment receipts are not included with the recipient’s gift. Your personal gift message is included when provided.
Can I return a gift?
Because Wrynne gifts are curated and prepared to order, all sales are final. Damaged, defective or incorrect orders may qualify for a replacement or other resolution when reported within 48 hours of delivery. Read the Returns and Replacements Policy.
What if the gift arrives damaged or incorrect?
Email hello@wrynne.com within 48 hours of delivery. Include the order number, a description of the issue and photographs of the gift, shipping carton and label.
How do I get help with an order?
Use the Contact and Order Support page or email hello@wrynne.com. Include the order number whenever possible.