Returns and replacements.

Wrynne Collections, personalized gifts, gift notes, add-ons and consultation-led projects are final sale and are not eligible for return or exchange because they are sourced and prepared for a specific order.

Changes in preference, differences between a representative photograph and the final available products, or an approved substitution of comparable quality and value do not make an order defective.

This policy does not limit any rights that cannot legally be excluded.

Report a damaged, defective or incorrect order within 48 hours of recorded delivery.

Email hello@wrynne.com and include:

• Order number
• Description of the issue
• Photograph of the affected item
• Photograph of the complete gift
• Photograph of the shipping carton and label when shipping damage is involved

Keep the product and packaging until the review is complete.

After reviewing the information, Wrynne may offer a replacement, replacement component, store credit or refund, depending on the circumstances and availability.

Do not return anything without instructions from Wrynne.

If tracking has not updated or the package appears lost in transit, contact Wrynne so we can review the shipment and, where appropriate, open a carrier claim.

Packages confirmed as delivered are not automatically eligible for replacement. Wrynne will review the available tracking and delivery information.

For Collections orders, cancellation or order-change requests must be received within two hours of purchase and can only be accommodated if preparation has not begun.

Personal Gift Concierge curation fees follow the conditions in our Terms, and project work follows the cancellation terms in its proposal or agreement.

After preparation, sourcing or fulfillment begins, the order cannot be canceled or changed.